Against the cashier page
Any figure that appears here, such as how long a JazzCash reference is held, matches the figure in the cashier area. One number, one meaning, in both places.
LEGAL REFERENCE
What wink slots Collects and Why
Open an account with wink slots and this page tells you, in plain words, which details we hold on you, what we do with them, and how to...
Your name and mobile numberJazzCash and Easypaisa referencesDevice and login recordsDelete request box in your account
Where This Policy Applies to You
Your use of wink slots is covered by this policy and by nothing else. Where local law permits, we act as the controller of the account records you give us: your name, mobile number, date of birth, and the references JazzCash, Easypaisa, SadaPay, NayaPay and Raast return when money moves. We keep those records to verify who you are, settle withdrawals, and
answer a lawful request from a regulator in supported regions. Requirements differ between jurisdictions, so if a local rule asks us to hold or remove something, that rule wins over anything written here. We tell you in your account area when a change like that touches you. Ask for a copy of what we hold whenever you want one.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HOW WE WORK
What Keeps This Policy Accountable
A policy is only as strong as the habits behind it. Ours are checked by the same team that runs your account, on a fixed cycle, so a change to how we...
Named data owner
One senior staff member signs off every change to this policy. Ask who decided something and we name the role and the date the decision was logged in our records.
Dated change log
Each edit carries a version stamp and a short line on what moved. Open the log and compare what the policy said last month with what it says today.
Plain-language drafting
We draft in everyday English and skip legal padding where a normal sentence does the job. Anything that reads oddly is our fault, and we fix it once you point it out.
Local law checks
Pakistan's rules on personal data set the floor for our wording, and we check against them before anything goes live. Where another supported region asks for more, we apply the stricter reading.
Access controls
Account records sit on systems only approved staff can open, behind two-step sign-in. We keep an activity trail, so every look-up of your file is tied to a person and a time.
Support in your language
Our agents answer in English and Urdu, which matters when you are disputing a reference from JazzCash or Easypaisa and need to explain the timeline in your own words.
PAGE CONSISTENCY
How This Page Lines Up With Its Siblings
Our documents share one vocabulary on purpose. When the cashier page says a record is kept for settlement, this page uses the same words, so you never have to work out whether...
Against the terms of use
This policy covers data; the terms of use cover conduct and settlement. Where the two touch, the stricter reading applies, and the terms page links back here for anything about your records.
Against the security page
Security explains how we lock your account; this page explains what sits behind that lock. Both quote the same retention window for login logs, so the two never contradict.
Against the cookie notice
The cookie notice names each tag we run and its purpose. Anything it lists as essential is described here already, as part of running your account and keeping the session secure.
Against the promotions page
Promotional offers publish their own rules. If an offer needs a data check, that check stays inside what this policy allows, and the offer page tells you so in the same words.
Against the complaints page
Raise a complaint about how we handled your records and it follows the same escalation path as any other dispute, with the same response window and reference number.
Against the help centre
Short answers in the help centre are drawn from this policy, never written separately. If an article and this page ever disagree, treat this page as the set you rely on.
What You See While You Read
We lay this policy out so you find your answer without reading the whole thing twice. Section tags stick to the side, chips name the rails...
Sticky section rail
A slim rail down the side jumps you to any heading in one tap, so a question about deletion never means reading past the sections you already finished with.
Payment chips
The chips under the heading name the rails this policy covers, from JazzCash through to Raast, so you can see quickly whether your own method is handled here.
Expandable answers
Questions open in place rather than sending you to another tab. Leave them closed if you only want the headings, or open a few at once while you compare them.
Updated stamp
The date under the first heading shows how fresh the wording is. We move it the day a change goes live, so you can tell if what you are reading still applies.
Print and save
One tap prints the whole policy or saves it as a file for your own records. Nothing sits behind a login, so you can keep a copy before you decide anything.
Mobile spacing
Most of you read this on a phone, so paragraphs stay short, text scales with your system settings, and no table forces you to drag sideways to finish a sentence.
Privacy Questions You Ask Us Most
Your name, mobile number, date of birth, email, login records, and the transaction references your chosen rail sends back. We keep the account itself, a security trail and your settlement history, nothing beyond that.
Only to the partners who make your account work: the payment rails, our identity checks and the hosting team. We do not sell your records, and nothing goes to advertisers.
Settlement references stay while your account is open and for the period local rules ask us to hold them after closure. Login and device records run on a shorter window and drop off on their own.
Yes. Ask from your account area or by email and we send a readable export of what we hold, usually within a few working days. The first copy in a year is free.
We publish the new wording here with a fresh date and flag it in your account area before it takes effect. If a change needs your agreement, we ask rather than assume.
Close it whenever you want from your account area. We then delete what we are allowed to delete and retain only the settlement and security records that local rules require us to keep.